How Diaper World collects, uses, and protects your personal information.
Last updated: 5 October 2026
This policy applies when you browse our website, create an account, place an order, contact us, or use our online services.
We may collect your name, contact details, delivery address, order details, account information, and any information you choose to share when contacting us. We also collect limited device and usage information needed to keep our online store secure and working properly.
We use your information to manage your account, process and deliver orders, provide order updates, answer questions, prevent fraud, improve our service, and send promotions when you have chosen to receive them.
Online payments are processed by our payment service providers. We do not store your full card details. Payment information is handled according to the security and privacy requirements of the selected payment provider.
We share only the information needed with trusted providers that help us process payments, deliver orders, send service messages, maintain the store, or meet legal requirements. We do not sell your personal information.
We may contact you about your account or order. Promotional email or other marketing is sent only where permitted, and you may unsubscribe using the option provided in the message or by contacting us.
We use reasonable safeguards to protect your information. We retain it only for as long as needed to provide our services, keep required business records, resolve disputes, and meet legal obligations.
You may ask us to provide, correct, or delete personal information we hold about you, subject to any information we must retain by law. You can also withdraw marketing consent at any time.
For privacy questions or requests, contact Diaper World through the website chat or the WhatsApp details shown in the footer. We may ask you to confirm your identity before completing a request.